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Julius offers a Free plan as well as several paid plans. You can compare plans and see current prices at julius.ai/pricing.

Upgrading Your Subscription

  1. Navigate to the Subscription page
  2. Click Upgrade under the plan you wish to upgrade to
  3. Complete your purchase on the Stripe checkout screen
Upgrades take effect immediately, and your billing cycle resets to the upgrade date.
If you have credits remaining from your previous plan, they stack with your new plan’s credits. Existing credits keep their original expiration date — the end of the billing period in which they were granted.

Downgrading Your Subscription

  1. Navigate to the Subscription page
  2. Click Downgrade under the plan you wish to switch to
  3. Confirm the change
Downgrades take effect at the end of your current billing period. You’ll keep access to your current plan’s features and credits until then, and your new plan begins on your next billing date.Review the plan-change details before confirming. Do not assume an unused portion of the current plan will become a billing credit or refund; support can review an unclear charge or transition.

Switching Between Monthly and Annual Billing

You can switch your billing cadence from the Subscription page.
  • Monthly → Annual: Takes effect immediately. Your billing cycle resets to the switch date.
  • Annual → Monthly: Takes effect at the end of your current annual billing period.
If you want to change your plan and billing frequency together, or need help moving from annual to monthly billing, contact support. A human teammate will check your current plan, intended plan, purchase provider and the supported options before confirming timing or charges. A request does not guarantee an immediate change. Changing billing frequency is separate from early renewal, which is not available.

Canceling Your Subscription

  1. Navigate to the Subscription page
  2. Click Invoices and Payment Methods to open your billing portal
  3. Click Cancel plan
  4. Follow the confirmation shown in the portal.
Cancellation normally takes effect at the end of your current billing period, with plan access until then. If you want it to take effect immediately, tell support. Cancellation does not automatically refund an earlier charge.If cancellation fails or the option is missing, contact support. A human teammate will take ownership of your request; an optional screenshot should not delay it.If Invoices and Payment Methods is missing, make sure you are signed into the Julius account with the active website subscription. The option may not appear if there is no active website subscription or you are using a different account. Contact support if it is still missing.
For information on refunds, see our Refund Policy.
Subscribed through the App Store or Google Play? You must cancel through Apple or Google directly — canceling on the website won’t stop those charges. See our full cancel guide for step-by-step instructions.

Canceling a Team Subscription

Contact support to review the team subscription and intended cancellation. Canceling billing and deleting the team workspace are separate actions; do not delete the workspace as a workaround for billing or credit problems.

Managing Payment Methods and Billing Information

  1. Navigate to the Subscription page
  2. Click Invoices & Payment Methods
  3. Click Add payment method to change your current payment method
If the total at Julius website checkout differs from the price you expected, contact support with the expected and displayed amounts. Do not assume a website checkout difference is caused by an app-store fee.Invoices & Payment Methods link in subscription settingsAdd payment method button in billing portalPayment method form in billing portal
  1. Click Update information to update your billing information (e.g. name, address, company, VAT info) Billing information update form

Subscription Renewals

Your subscription will auto-renew monthly or annually, depending on the type of subscription you’ve purchased.Canceling the subscription yourself will keep the subscription active until the end of your billing period.
Subscribed through the App Store or Play Store? All plan changes — upgrades, downgrades, and cancellations — must be made through Apple or Google directly.
Reach out to team@julius.ai for support or to ask questions not answered in our documentation.